Refund-and-Cancellation

1. Scope
This policy applies to any payments/donations or transactions made via our site, unless a different agreement applies.

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2. Donations
Donations are generally non-refundable. Once you donate, the funds are used to fulfill our charitable work.

• If there is an exceptional situation, we may consider refunding, but only under conditions and at our discretion.

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3. Purchasing Goods or Services (if applicable)

• For any goods or services offered (if applicable), we will specify the refund and cancellation terms at the point of sale.

• If you cancel before goods are shipped or service is delivered, you may be eligible for partial/full refund subject to our policies.

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4. Cancellation by Us
We reserve the right to cancel orders or transactions in certain cases (e.g. technical issues, inability to fulfill service). In such case, a full refund will be made.

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5. How to Request a Refund or Cancellation

• Contact us via email at lightofletters2024@gmail.com or phone at (as per site) with details of your request.

• Include transaction ID, date, reason for cancellation/refund.

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6. Time Frame
Requests should be made within [2 day] from date of transaction. Refunds (if applicable) will be processed within [7 days] after approval.